Privacy Policy
Overview
Reliant Forge aims to collect as little personal information as possible while still running the website, delivering requested content, and managing customer access.
This page explains, in plain English, what information may be collected, why it may be used, and how it is handled.
Information we may collect
Depending on how you use the service, Reliant Forge may collect:
Information you provide directly
This may include:
- your name
- your email address
- login and account details
- billing details connected to a purchase
- messages sent to support or contact addresses
Basic technical and usage information
Like most websites, we may collect limited technical information such as:
- browser and device type
- pages visited
- referral source
- approximate location based on IP address
- date and time of visits
- on-site actions such as clicks, downloads, or signups
Purchase and access records
If you buy a membership, guide, or digital product, we may keep the records needed to:
- confirm payment status
- deliver access
- provide support
- maintain basic business and tax records
How we use information
We may use information to:
- deliver requested emails, downloads, or account access
- process purchases
- respond to support requests
- improve site performance and content quality
- understand which topics and products are most useful
- maintain security and prevent misuse
- meet legal, tax, or compliance obligations
Reliant Forge does not sell personal data to advertisers.
Email communications
If you subscribe to updates, Reliant Forge may send:
- intelligence and preparedness briefings
- product and service updates
- account or purchase-related messages
- occasional relevant promotional emails
You can unsubscribe from non-essential marketing emails at any time using the link in the message or by contacting us directly.
Cookies and analytics
Reliant Forge may use cookies or similar tools to:
- remember preferences
- support login and core site functions
- understand how the site is used
- measure content and email performance
Some website, analytics, email, and payment functions may be provided by third-party services acting on Reliant Forge’s behalf.
Payments
Payment details are typically handled by secure third-party processors. Reliant Forge may keep limited transaction records needed for fulfilment, bookkeeping, and support.
We do not need to store full payment card details directly in order to operate the service.
Legal basis
Where UK data protection law applies, Reliant Forge may rely on:
- consent
- contract
- legitimate interests
- legal obligation
The applicable basis depends on the type of data and why it is being processed.
Data retention
Information is kept only for as long as reasonably necessary to:
- provide the requested service
- maintain customer records
- comply with legal and accounting obligations
- resolve disputes or protect the service
Different types of information may be retained for different periods.
Data sharing
We may share limited information with trusted service providers where necessary to operate the website and deliver the service, including providers for:
- hosting
- email delivery
- analytics
- payment processing
- customer support infrastructure
We may also disclose information where required by law or where reasonably necessary to protect legal rights, prevent fraud, or address security issues.
International transfers
Some service providers may store or process data outside the UK. Where that happens, we aim to use providers with appropriate safeguards in place.
Your rights
Depending on your location and the applicable law, you may have rights to:
- request access to your data
- request correction of inaccurate data
- request deletion in certain circumstances
- object to some forms of processing
- request restriction of processing
- withdraw consent where consent applies
To make a privacy-related request, contact Reliant Forge using the details on the contact page.
Security
Reliant Forge aims to use reasonable technical and organisational measures to protect information from loss, misuse, unauthorised access, or disclosure. No website can guarantee absolute security, but we take data handling seriously.
Children’s privacy
Reliant Forge is designed for adults making practical planning decisions for themselves or their families. It is not intended for children to use independently as a service.
Updates to this policy
This policy may be updated from time to time to reflect product, legal, or operational changes. The latest version published on the site should be treated as the current version.
Contact
For privacy questions or data requests, use the contact details provided on the contact page.